Cancellations and no shows

In order to make an appointment via Booksy you will be required to enter your card details via Booksy’s  Payment system. For information on how these details are used or stored please visit Booksy and view their privacy policy.

You will be charged a 20% booking deposit at the time of booking, this will be deducted from your final bill. In the event of a no show or late cancellation fee you will be charged the full amount of the missed appointment.

Cancellations between 48 and 24 hours of your appointment start time will be charged at 50% of the total appointment cost.

Cancellations within the 24hours notice period or no shows will be charged 100% of the total appointment cost.

If no card capture is taken at the time of booking we reserve the right to ask for a late cancellation charge of 50% (or 100%if you cancel within 24 hours) of the total appointment cost and a deposit for future appointments may be required.

If you do not show for an appointment and have not contacted the salon, you may be removed from Booksy as a client.

Please contact the salon to make a new appointment we will require a payment of 50% of your total appointment in advance of any new appointment booked.

Lateness

Please contact the salon if your going to be late for your appointment.

We can usually allow a few minutes however we may have clients booked in after your appointment. If you are more than 15 minutes late we may cancel your appointment and apply the above terms as a no show.

Complaints and Feedback

Our priority is for you to be completely satisfied with the service you receive from us. If you are not happy with the service you receive please tell a member of staff either before you leave the salon or as soon as possible after you have left.

We run a professional business and aim to deliver the highest standard in everything we do.

Complaints are rare but we take them very seriously and have a complaints policy and process that we follow. We make sure that things are put right where needed and we can learn from your feedback.

We will listen to your feedback and ask any necessary questions to understand you or complaint, we aim to resolve any complaints within 8 weeks. If you already left the salon do not go to another salon as we have the right to see exactly what the service or treatment you have received from us looks like. If you alter your service/treatment elsewhere we will not be able to offer any sort of resolution.

Property Loss Or Damage

It is your responsibility to take care of any property you bring into the salon. We take no responsibility for any property that is lost or damaged. Anything left at the salon will be held for 8 weeks, we will do our best to contact you to collect your property.